Terms, Privacy and Refunds
Last updated: 8 October 2026
1. Terms of use
- Uppen is a study aid for university students. It does not replace lectures, prescribed texts or coursework, and it does not guarantee exam results.
- Your account is for you alone. Sharing your login is not allowed, and only one device can be signed in at a time.
- Course content belongs to Uppen or its licensors. Do not copy, resell or republish it.
- We may suspend an account that is abused, shared, or used to attack the service.
- We may fix, improve or change courses and features. We try to keep paid courses available for as long as Uppen runs them.
2. Privacy
What we collect: your name, phone number, a scrambled (hashed) password, the courses you unlock, your study activity, and payment references. We never see your Mobile Money PIN.
Why: to run your account, unlock paid courses, show your progress, help you if something goes wrong, and improve the courses.
Who sees it: Uppen administrators, and our payment provider PesaJet (and your mobile network) for payments. We do not sell your data or share it for advertising.
Your rights: you can ask to see, correct or delete your data. Contact us and we will respond within a reasonable time. We keep payment records as long as needed for accounting and dispute handling.
3. Payments and refunds
- Each course is a one-time Mobile Money payment (MTN or Airtel) shown in UGX before you pay. Prices can change; what you see at checkout is what you pay.
- If money is taken but your course does not unlock within a few minutes, contact us with your payment reference. We will unlock it or refund you.
- If you are charged twice for the same course, we refund the duplicate.
- Because courses unlock instantly and cannot be returned, we do not refund a completed, correctly unlocked purchase.
4. Contact
For help, password resets, payment problems or data requests, contact Uppen support through the number or email your Uppen admin shares with you, or at uppen.courses.